Last updated: September 2026
Thank you for choosing KDELEC. As a B2B manufacturer and supplier of electrical and electronic products, we are committed to providing reliable products and professional after-sales support to our business partners.
1. Product Warranty
All KDELEC products are manufactured under strict quality control and come with a standard warranty against defects in materials and workmanship under normal use. The specific warranty period and terms are subject to the quotation, contract, or order confirmation agreed upon between KDELEC and the customer.
2. Quality Assurance
Every product is inspected before shipment to ensure it meets the agreed specifications. We welcome customers to arrange third-party inspection prior to delivery if required.
3. Returns & Replacements
As a B2B supplier, we do not operate a standard online return process. Return or replacement requests are handled on a case-by-case basis according to the terms of the relevant order:
- If a product is found to be defective or damaged upon arrival, please contact our sales team within 7 days of receipt with photos or videos as evidence.
- Upon verification, we will arrange repair, replacement, or other appropriate solutions in accordance with the agreed terms.
- Returns due to customer ordering errors (wrong model, specification, or quantity) are subject to prior approval and may incur restocking or shipping fees.
4. Technical Support
Our engineering team provides technical consultation, installation guidance, and troubleshooting support for all products we supply. Please contact us with the product model and a description of the issue.
5. Shipping & Lead Time
Shipping methods, lead times, and freight responsibilities are confirmed during the order process and stated in the proforma invoice or sales contract.
6. Contact Us
For any warranty, return, or after-sales inquiry, please contact our sales team:
Email: sales@kdelec.com
Website: https://kdelec.com
We typically respond within 1–2 business days.
